Complete Protection for your vehicle - Without the Gaps


Drive Confidently with the 3 Year Protect Plan

Smart Coverage. Real Peace of Mind.

When you purchase an eligible pre-owned vehicle from Western Toyota, you can also opt for the 3 Year Protect Plan — a simple, cost-effective wear-and-tear protection plan designed to keep you on the road with confidence.

Why It Matters

  • Predictable costs – Avoid surprise repair bills.
  • Comprehensive protection takes care of scheduled maintenance.
  • Peak performance Keep your vehicle running smoothly.

Less stress, more protection—backed by our trusted service network.

Note: New Toyotas and Toyota Certified Pre-Owned vehicles are not eligible.

 

Carbucks Protect
The 3 Year Protect Plan is exclusively available from the dealership where you purchased your vehicle, for that vehicle only, valid for 36 months, and must be added at the time of purchase or within 30 days of vehicle delivery.

Learn about Carbucks Protect Plan

Average Savings of up to $3,500 is estimated for the Category 3 program. Actual savings will vary across different categories.

What's Covered?*

SERVICE REQUEST DESCRIPTION MAXIMUM SERVICE REQUESTS PER 36 MONTH CONTRACT
Tyre Replacement Covers replacement if the tyre tread is 2mm or less through normal wear and tear. (Abnormal wear from burnouts, drifting, etc. is excluded.) Each impacted tyre requires a separate service request. 4
Braking Systems Replacement Covers brake pads, brake rotors, or drums that have worn out through normal usage.
Replacing both front and rear requires two separate requests.		 2
Battery Replacement Covers replacement of the 12V battery if it fails to start the vehicle due to normal wear and tear. 1
Windscreen Wiper Blades Covers replacement if blades are worn out through normal wear and tear. 1
Tyre Repair Covers punctures or tears caused by road hazards or debris. If the tyre is unrepairable, we will replace it. Each tyre impacted requires a separate service request. 6
Key Fob Repair May include replacing the fob battery, push button, casing, and/or resetting/recoding. If parts are unavailable, we will replace the entire fob. 4

Maximum Caps for work orders*

The following limits apply to the Work Orders depending on whether your motor vehicle is a category 1, 2, 3 or 4 vehicle. Any work order beyond the maximum allowed under the 3 Year Protect Plan can be organised for you, but you will be required to pay the cost of these directly to the service centre (current as 1st July 2025).

  CATEGORY 1 CATEGORY 2 CATEGORY 3 CATEGORY 4
Tyre Replacement Costs - per tyre $290 $290 $355 $1,000
Repairs/Service Brakes - per brake $500 $485 $920 $1,000
12V Battery Replacement $340 $340 $555 $1,000
Wiper Blades replacement (set) $86 $81 $92 $194
Tyre Repair Costs – per tyre $36 $36 $42 $54
Key Fob Replacement $880 $580 $1,000 $1,000

Eligible Vehicle Categories

Eligible vehicles must be roadworthy, registered, weigh less than 3.5 tonnes, and be no older than seven years from their first registration date. Certain vehicle types, such as electric cars, motorcycles, and commercial vehicles, are excluded.

CATEGORY 1 CATEGORY 2 CATEGORY 3 CATEGORY 4
Toyota*
Kia
Hyundai
Mitsubishi
Mazda
Suzuki
Nissan
Subaru
Honda		 MG
BYD (Hybrid Only)
Haval
GWM (Great Wall)
Chery		 Renault
Volkswagen
Škoda
Peugeot
Citroën
Cupra
Mini
Fiat
Isuzu UTE		 Ford*
LDV
Ssangyong
Jeep
Mahindra
4WDs
UTEs
Light Commercial Vehicles		 Mercedes Benz
BMW
Audi
Volvo
Jaguar
Land Rover
Genesis
RAM
GMSV
Ford F150*
Toyota Tundra*

*Excludes Ford F150 AND Toyota Tundra which are in Category 4
Note: New Toyota's and Toyota Certified Pre-Owned Vehicles are not eligible.

Protect Plan Inclusions*

*Claim Limits Apply


Tyre Protection

Tyre Protection

Covers punctures and replacements, keeping you safe and saving costs.
Brake Safety

Brake Safety

Replaces worn parts to maintain braking performance and safety.
12V Battery

12V Battery

Reliable starts with timely battery replacement to avoid breakdowns.
Wiper Blades

Wiper Blades

Replaces front and rear blades for clear, safe visibility.
Key Fob Repair

Key Fob Repair

Fixes or replaces fob parts so you're never locked out.
Concierge Support

Concierge Support

We manage bookings and claims for a stress-free experience.

Frequently Asked Questions

3 Year Protect Plan FAQs

Carbucks Protect is a wear and tear service contract that covers specific wear-and-tear repairs or replacements for your vehicle’s key fobs, windscreen wiper blades, 12V battery, tyres, and braking systems.

No, Carbucks Protect is not an insurance product. It provides repairs and replacements for certain vehicle components but does not replace the need for traditional car insurance.

Eligible vehicles must be roadworthy, registered, weigh less than 3.5 tonnes, and be no older than seven years from their first registration date. Certain vehicle types, such as electric cars, motorcycles, and commercial vehicles, are excluded.

You can purchase it at the time of buying a new or used vehicle from a registered franchised dealer or within 30 days of taking delivery of the vehicle.

The plan lasts for 36 months.

The contract includes repair or replacement of key fobs, windscreen wiper blade replacement, 12V battery replacement, tyre repair/replacement, and brake pad or system replacement.

Yes, each service type has specific limits. For example, you can make up to 4 key fob service requests and 6 tyre repairs over the contract period.

Each service request is capped at $1,000. Costs exceeding this amount must be paid by you directly to the service provider.

 

Additional services can still be organized, but you will need to cover the full cost directly with the service provider.

Services do not cover damages caused by negligence, misuse, motor vehicle accidents, or incidents that occurred before the contract started.

No, vehicles used for hire, rideshare, delivery services, or other commercial purposes are not eligible.

No, damage to any window is not covered under the contract.

Services are typically conducted at the Home Dealership displayed in your Carbucks App. Check Carbucks Concierge for specific details.

There is a one-time payment for the 36-month period of the contract. Your dealer will inform you of the fee at the time of purchase.

Yes, a pro-rata refund is available if no services have been used. If you cancel within 14 days and no services have been used, you are eligible for a full refund.

No, the contract requires a one-time upfront payment.

No, contracts cannot be transferred to a different vehicle. However, you may transfer it to the new owner of your current vehicle (subject to approval).

You can call the Carbucks Concierge 24/7. Ensure you have your contract number and vehicle details ready.

Contact Carbucks Concierge immediately to update your information and ensure your contract remains valid.



Rewards

Rewards Membership

Keeping your car healthy, and your wallet happy.

Carbucks is a rewards program, app, and suite of services focused on making car ownership easier and more rewarding, particularly for those who purchase or service their vehicles with Western Toyota. It combines benefits like smart protection, free vehicle repairs, 24/7 concierge support, and a curated marketplace with exclusive automotive and lifestyle rewards.

GET THE APP

Learn about Carbucks Rewards

Our Rewards Partners

We have a huge range of automotive and lifestyle partners to bring you exclusive offers and savings



Our Reward Partners - 1-3
Our Reward Partners - 2-3
Our Reward Partners - 3-3

Frequently Asked Questions

Carbucks Rewards FAQs

Carbucks REWARDS is a three-year program that provides exclusive automotive benefits including the Carbucks App, 24/7 Health Monitoring, VIP Concierge, access to a curated Marketplace, and free vehicle repair benefits.*

The app offers exclusive deals, personalized recommendations, and effortless scheduling to enhance your automotive experience.

Ensures continuous monitoring of your vehicle’s health and performance.

VIP Concierge gives you personalised 24/7 support for tasks such as booking vehicle service, answering general enquiries about the Carbucks app, and managing work order repairs quickly and efficiently.

It’s a network of over 1,500 trusted merchants where every purchase with any of our Marketplace partners can earn you real cashback which can be deposited into your bank account.

Simply link your credit or debit card to your Carbucks App, and when you pay for you purchase with your linked card at any of our participating Marketplace partners, you’ll earn the merchant’s cashback reward as advertised in the Carbucks App.

The program includes free windscreen repair for chips (up to 2.5 cm) and free tyre puncture repairs (up to 6mm puncture in the tread area).*

Members are eligible for one front windscreen repair, with damage up to 2.5 cm in diameter, valued up to $125.*.

The benefit covers two separate tyre puncture repairs for damage in the tread area, with each repair valued up to $50.*

Repairs are provided at no charge up to the defined benefit limits. Any costs above the maximum benefit will be the member’s responsibility.*

All repairs must be performed at an approved Carbucks service provider or an authorized service centre designated by Carbucks.

The benefits are available only for vehicles that are roadworthy, legally registered, and meet specific eligibility criteria like Gross Vehicle Mass not exceeding 3.5 tonnes.

Yes. Vehicles used for farming, motorsport, rideshare, courier services, and certain vehicle types (e.g., motorcycles, buses, motorhomes) are excluded.

Members need to submit a work order repair request via the Carbucks App, after which approved service providers will perform the repair under the benefit’s terms.*

Carbucks REWARDS covers costs up to the benefit limit ($125 for windscreen repair and $50 per tyre repair). Any additional cost must be paid by the consumer.*

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Customer Care

Customer Care

Your feedback helps drive us in the right direction.

At Western Toyota, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service. Our Customer Care department is an independent resolutions team working for you towards your best outcome.

It’s not just customer service, it’s customer care.

Call us: 02 8711 8619

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Disclaimers

*CARBUCKS Rewards

Please read the Carbucks Rewards Terms and Conditions for free repair benefits.